Store Policy 

At Poolside of the Carolinas, we are committed to providing top-quality products and services to help you enjoy your backyard to the fullest. Whether you're shopping for pool chemicals, hot tubs, saunas, or planning your next big backyard upgrade, we want your experience to be smooth and satisfying.

Please take a moment to review our store policies below:

 

Returns & Exchanges

We strive to ensure that every product you purchase meets your expectations. However, due to the nature of certain products, we do not accept returns on the following items:

• Pool and spa chemicals
   

• Electrical parts
   

• Special order items
   

These policies are in place to ensure the safety, quality, and integrity of the products we provide.

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If you have any questions about a product before purchase, our knowledgeable team is here to help you make the best choice for your needs.

 

Special Orders

Special order items are customized to your specific needs and are ordered directly from our trusted suppliers. As such, these items are non-returnable and non-refundable once the order has been placed.

 

Installation Services

For services such as pool installations, hot tub delivery, sauna setup, and custom decks, specific terms and timelines will be discussed and agreed upon at the time of contract. We stand by the quality of our work and are happy to walk you through any questions or project details.