FAQ

General Pool Questions

What types of pools do you install?
We install both in-ground and above-ground pools, offering high-quality options tailored to your space, budget, and lifestyle.
Do you offer both in-ground and above-ground pool options?
Yes! Whether you're looking for a custom in-ground pool or a more budget-friendly above-ground option, we’ve got solutions to fit your backyard and your goals.
How long does a typical pool installation take?
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Do you provide free estimates for pool installations?
Yes! We offer free estimates and on-site evaluations to help you plan your pool project with confidence.
Can you help design a custom pool for my backyard?
Absolutely! Our team can work with you to design a custom pool layout that complements your space and meets your goals.
What should I consider before installing a pool on my property?
Factors like yard layout, drainage, sun exposure, fencing, and local regulations all play a role. We’ll help guide you through everything during your consultation.

Pool Maintenance & Services

What maintenance services do you offer?
We offer routine pool cleanings, equipment checks, chemical balancing, and seasonal services to keep your pool in top shape.
Do you offer weekly or seasonal pool service plans?
Yes! We can tailor a service plan to meet your needs, whether it’s weekly maintenance or seasonal openings and closings.
Can you help open and close my pool each season?
Yes—we offer professional pool opening and closing services to protect your investment year-round.
Do you service pools that you didn’t install?
In most cases, yes! Give us a call and we’ll be happy to discuss your pool’s specific needs.
What should I do if my pool equipment isn’t working properly?
Contact us for a diagnostic visit. Our technicians can assess the issue and recommend a solution or replacement.

Chemicals & Supplies

What types of pool chemicals do you carry?
We stock a wide selection of pool and spa chemicals including chlorine, shock, balancers, algaecides, and specialty treatments.
Do you offer water testing in-store?
Yes! Bring us a sample and we’ll test your pool water and recommend exactly what you need.
Can you help me choose the right chemicals for my pool?
Of course! Our team is trained to guide you through proper chemical use and dosing based on your pool’s unique needs.
Why can’t chemicals be returned?
Due to safety and quality control, we cannot accept returns on pool chemicals.

Parts & Equipment

Do you sell and install pool pumps, filters, and heaters?
Yes—we offer a range of trusted brands and professional installation for all essential pool equipment.
Can I buy electrical or mechanical parts directly from your store?
Yes, we carry a variety of parts in-store for your convenience.

Why are electrical parts non-returnable?
Electrical parts are non-returnable to ensure product integrity and prevent potential damage from improper installation.

Do you replace vinyl pool liners?
Yes! We specialize in liner replacements and offer both custom-fit and standard-size liners from LOOP-LOC®.
How do I know when it’s time to replace my liner?
Common signs include fading, wrinkling, leaks, or separation from the pool wall. We offer inspections and free estimates.

What brands of liners and safety covers do you carry?
We’re an official dealer of LOOP-LOC® liners and safety covers, known for their durability and design.
What makes LOOP-LOC® safety covers different?
LOOP-LOC® covers are custom-fit, child-safe, pet-safe, and made from high-strength materials that last for years.
Do you provide custom-fit liners for all pool shapes?
Yes—our team measures and installs custom-fit liners tailored to any in-ground pool shape or size.

What are the benefits of using an automatic pool cleaner?
They save time, reduce wear on your pool system, and ensure a consistently clean pool with minimal effort on your part.
What brand of automatic cleaners do you recommend?
We proudly feature Dolphin® automatic pool cleaners, known for their efficiency, smart features, and cleaning power.

Are Dolphin® automatic pool cleaners available for purchase online?
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Do you help with setup or installation of automatic cleaners?
Yes! We provide installation and full setup support when you purchase a cleaner from us.

Hot Tubs & Home Enhancements

Do you sell hot tubs and spas?
Yes! We offer a selection of high-quality hot tubs designed for comfort, performance, and year-round enjoyment.
Can you help install a hot tub or sauna?
Yes—our team provides delivery, setup, and installation services for all hot tubs and saunas purchased through us.
Do you offer landscaping and deck building services?
We do! From custom decks to full backyard transformations, we’re here to bring your vision to life.
Do you help design full backyard layouts?
Absolutely. Our background in construction, landscaping, and spatial planning allows us to offer comprehensive outdoor design services.

Policies & Payment

What is your return policy?
We do not accept returns on pool chemicals, electrical parts, or special order items. Please ask a team member for details before purchasing.
Are special order items returnable?
No. Due to their customized nature, special orders are non-returnable.
What forms of payment do you accept?
Cash, Check, All Major Credit Cards
Do you offer financing for pools or hot tubs?
No, we do not offer financing for pools or hot tubs.

We Are Under New Ownership!